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Core

CRM — Client, Sales & Support

A 360° subscriber record that reads your router live.

Built for 30,000+ customers with server-side everything. One search box hits Customer ID, name, username, mobile and address at once, and cascading Zone › Sub-Zone › Box filters narrow the base instantly. Bulk-change zones, toggle VIP, migrate servers, swap MikroTik profiles or enable/disable on the router — across thousands of customers in one action.

Open a customer and you get a true 360° profile: billing history, payment history, complaint history, a full change log (who changed what, old → new) and an enable/disable log marked Automated, Manual or Custom — so you know whether the billing engine or a person cut someone off. The profile even pulls live MikroTik data — active PPP session, ARP entry, current upload/download — without logging into the router. A form-submission token blocks duplicate customer creation from a double-click, and the Scheduler queues future-dated package, speed or status changes to fire on a date.

360°

profile incl. live router data

30,000+

customers per ISP

app.ispdigital.net/ClientSupport
CRM — Client, Sales & Support

Capabilities

Unified search: ID, name, username, mobile, address
Cascading Zone › Sub-Zone › Box at 30K scale
Bulk zone / VIP / server / profile / enable-disable
Live MikroTik session & bandwidth in the profile
Full change-log audit (who, when, old → new)
Enable/disable log tagged Automated / Manual / Custom
Form-submission token blocks duplicate creation
Future-dated Customer Scheduler for changes
Support tickets auto-carry live MikroTik diagnostics

How it works

1

Onboard

Auto ID (branch-prefixed, e.g. DHK-0001), geography, package and instant PPP/Hotspot provisioning — username unique across the branch.

2

Serve

Tickets (Low→Critical) route by category to the right department and carry the customer's live router telemetry automatically.

3

Audit

Every edit snapshots 50+ fields; enable/disable and status changes are append-only logs you can trust.

Start today

See exactly what ISP Digital recovers for your ISP.

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